Customer support:knihahavel@gmail.com
    Currency
    EUR
    Language
    English
    Home / Terms & Conditions

    Terms & Conditions

    General Terms and Conditions

    I.

    Basic Provisions

    These General Terms and Conditions (hereinafter referred to as the “Terms and Conditions”) are issued pursuant to Section 1751 et seq. of Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as the “Civil Code”).

    Tomáš Tomki Němec
    Business ID (IČ): 04945778
    VAT ID (DIČ): CZ6306221537
    Registered office: Žitomírská 35/595, Prague, 101 00

    Contact details:
    Email: knihahavel@gmail.com, info@knihahavel.cz
    Telephone: +420 777 272 206
    Websites:
    www.knihahavel.cz
    www.tomkinemec.com

    (hereinafter referred to as the “Seller”)

    These Terms and Conditions govern the mutual rights and obligations of the Seller and a natural person who enters into a purchase contract outside their business activity as a consumer, or within the scope of their business activity (hereinafter referred to as the “Buyer”), through the web interface located at http://eshop.knihahavel.cz (hereinafter referred to as the “Online Store”).

    The provisions of these Terms and Conditions form an integral part of the purchase contract. Any provisions deviating in the purchase contract shall take precedence over these Terms and Conditions.

    These Terms and Conditions and the purchase contract are concluded in the Czech language.

    II.

    Information on Goods and Prices

    Information about goods, including the prices of individual items and their main characteristics, is provided for each product in the Online Store catalog. Prices are stated including value added tax (VAT), all related fees, and costs for returning goods if such goods cannot be returned by ordinary postal means due to their nature.

    Prices remain valid for the period during which they are displayed in the Online Store. This provision does not exclude the conclusion of a purchase contract under individually negotiated conditions.

    All product presentations in the Online Store catalog are for informational purposes only, and the Seller is not obliged to conclude a purchase contract regarding such goods.

    Information about costs related to packaging and delivery is published in the Online Store and applies only to deliveries within the Czech Republic.

    Any discounts on purchase prices cannot be combined unless otherwise agreed between the Seller and the Buyer.

    III.

    Orders and Conclusion of the Purchase Contract

    Costs incurred by the Buyer when using distance communication means in connection with concluding the purchase contract (internet connection costs, telephone call costs) are borne by the Buyer and do not differ from the basic rate.

    The Buyer may place an order:

    • through their customer account if registered in the Online Store, or

    • by completing the order form without registration.

    When placing an order, the Buyer selects the goods, quantity, payment method, and delivery method, and confirms before payment and order submission that they agree with the delivery time of the ordered goods. In certain cases where goods are not in stock, an exact delivery date cannot be determined due to post-COVID supply chain dependencies. If a delivery date is explicitly stated on the Online Store at the time of order, the Buyer acknowledges and agrees to it.

    Before submitting the order, the Buyer may review and modify entered data. The order is submitted by clicking “SUBMIT ORDER.” The data provided is considered correct. Validity of the order requires completion of all mandatory fields and confirmation that the Buyer has read these Terms and Conditions.

    Upon receipt of the order, the Seller sends an automatic confirmation email. This confirmation does not constitute contract conclusion. The purchase contract is concluded only upon acceptance of the order by the Seller, notified via email.

    If the Seller cannot fulfill any requirement of the order, a modified offer will be sent. Acceptance of this offer by the Buyer constitutes conclusion of the purchase contract.

    All accepted orders are binding. The Buyer may cancel the order until acceptance notification is delivered, by phone or email.

    In case of an obvious technical error in pricing, the Seller is not obliged to deliver goods at the incorrect price and will notify the Buyer and submit a corrected offer.

    IV.

    Customer Account

    Upon registration, the Buyer may access a customer account. Orders may also be placed without registration.

    The Buyer must provide accurate and truthful information and update it as necessary. Access credentials must be kept confidential. The Seller is not responsible for misuse by third parties.

    The Buyer may not allow third parties to use their account. The Seller may cancel accounts in cases of inactivity or breach of obligations.

    Account availability is not guaranteed continuously due to maintenance.

    V.

    Payment Terms and Delivery of Goods

    The Buyer may pay:

    • by bank transfer to account No. 2500972913/2010 (IBAN: CZ2720100000002500972913, BIC: FIOBCZPPXXX),

    • by payment card,

    • via GoPay payment gateway.

    The Buyer must also pay agreed packaging and delivery costs. Cash payments are due upon receipt; non-cash payments are due within 7 days of contract conclusion.

    The Seller does not require advance deposits. Payment prior to dispatch is not considered a deposit.

    The Seller issues a tax document (invoice) electronically.

    Goods are delivered to the address specified by the Buyer. Dispatch usually occurs once weekly (Tuesdays) or within two days of payment receipt.

    The Buyer must inspect packaging upon delivery and report damage immediately.

    Ownership transfers upon full payment and receipt. Risk passes upon receipt or failure to accept delivery.

    VI.

    Withdrawal from the Contract

    Consumers have the right to withdraw within 14 days from:

    • receipt of goods,

    • receipt of last delivery in case of multiple items.

    Withdrawal does not apply to cases listed in Section 1837 of the Civil Code, including customized goods, sealed goods, digital content, periodicals, etc.

    Goods must be returned within 14 days. Return costs are borne by the Buyer.

    Refunds are issued within 14 days using the same payment method unless agreed otherwise.

    VII.

    Rights from Defective Performance

    The Seller guarantees goods are defect-free upon receipt. The Buyer may claim rights within 24 months.

    In case of defects, the Buyer may request replacement, repair, discount, or withdrawal. Complaints are processed within statutory deadlines.

    VIII.

    Delivery of Notices

    Written correspondence may be delivered electronically via email.

    IX.

    Out-of-Court Dispute Resolution

    Consumer disputes may be resolved through the Czech Trade Inspection Authority (ČOI) or via the EU Online Dispute Resolution platform.

    X.

    Final Provisions

    Legal relations are governed by Czech law. The Seller is not bound by any codes of conduct.

    All website content is protected by copyright. Unauthorized use is prohibited.

    The Seller is not liable for third-party interference or misuse of the Online Store.

    These Terms and Conditions are effective as of 25 May 2018.